Start in the portal or inbox
A focused portal inside your product, or a familiar email thread. Both lead to the same ticket history.
Open-source support software
From first question
to final reply.
A customer portal, shared ticket queue, and email inbox for product teams. Keep the conversation together, wherever it starts.
Self-hosted on CloudflareApache 2.0
BUILT FOR YOUR TEAMMulti-tenant by designEnglish & ChineseCloudflare nativeApache 2.0 licensed
Inside OnFire
The whole conversation, in view.
See who is helping, what has been said, and what needs a reply. Switch views to explore the customer portal and ticket routing.
Interactive preview · sample data
Tickets/Open ticketsDemo workspace
Open tickets
24Search tickets…
3 of 24 open tickets
Help connecting our custom domain
Processing48 min to reply
Assigned to Alex Morgan
Designed for the day-to-day
Built around the way support works.
Clear ownership, reliable history, and tools that fit your team. Start small and configure what you need.
01
Access that follows your team
Five roles with live tenant, product, and team scope. Keep customer data and administration in the right hands.
02
Forms with a history
Build ticket type trees and publish immutable form versions. Old tickets keep the exact form their customer submitted.
03
Help with the first draft
Screen requests, find knowledge, draft replies, and translate. Choose your providers with scoped credentials and fallback routes.
04
Permission-aware automation
Connect MCP clients through OAuth and granular grants. Browser WebMCP tools use the same live session and API permissions.
From intake to follow-up
One ticket. The complete story.
Keep context with the ticket, even as the conversation moves between your product, the inbox, and your team.
Keep the team in the conversation
Rich replies, private notes, clear ownership, and SLA deadlines. Everything you need to move a request forward.
Follow through on the reply
Translate replies, notify the right people, and follow up with automatic closure after customer inactivity.
Works with your services
Use the tools you already trust.
Use your own AI models, email providers, and notification channels. Configure them per product as your needs evolve.
Language modelsOpenAI · Anthropic · Google · xAI · DeepSeek
Email deliveryResend · SendGrid · Mailgun · SMTP
NotificationsSlack · Discord · Telegram · Feishu · WeCom
Your instance, your rules
Put OnFire to work.
Run OnFire locally, connect your first product, then deploy on your own Cloudflare account.
Clone the repository
git clone https://github.com/backrunner/onfire.git